Here’s some need-to-know information that will help you.
Retailers, now you can report a delivery issue, request an order change, check on return credit or ask a billing question with a click of your mouse. It’s easy. Just tell us what you need. One of our Customer Care agents will respond promptly.
Billing made easy.
Your account will be billed weekly for the prior week’s deliveries (Monday through Sunday). Chain accounts will be office-billed. Each invoice is due in full upon receipt. Your driver will make weekly collections of payments and returns.
Need help understanding your bill?
Here’s a detailed explanation of your NDA bill. If you suspect a billing mistake, call Customer Care when your driver visits to collect payment. We are only able to resolve the discrepancy when you and your driver are together. If a credit is to be given, it will be on-the-spot and taken off the driver’s current bill. To authorize this immediate credit, your Customer Care Agent will give your driver an approval code. This tells our Operations Department that the bill was properly adjusted. You’ll never have carry-forward credits to worry about.
Return credit made easy.
A preprinted Return Form and a Return Bag will be distributed each week by your driver. Follow these 5 easy steps to qualify for return credit. Your driver will collect your Return Bag and payment each week and Return Credit will be applied to the following week’s invoice. To qualify for credit, all returns must comply with our Return Policies.
Make order adjustments.
We sell hundreds of newspapers and magazines. Earn competitive margins and even RDA on some magazines. We pass through 100% of publisher paid RDA to you. Call your NDA Sales Representative who will be happy to help you select newspaper and magazine titles, the ones your customers buy most often. Order changes take effect next day.
